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20090827105254.0 |
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|a 2007030710
|
020 |
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|a9789746522205 (iGroup Press : pbk.) :|cNT|1650
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020 |
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|a9746522205 (iGroup Press : pbk.)
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020 |
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|a9780838909522 (pbk. : alk. paper)
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020 |
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|a0838909523 (pbk. : alk. paper)
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035 |
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|a2007030710
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035 |
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|a(OCoLC)157023432
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|a(OCoLC)ocn157023432
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|aTWNTU|cTWNTU|dTWNTU
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|an-us---
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|aZ678|b.L345 2008
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082 |
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|a025.1|222
|
095 |
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|bG|cE030438|d025.1|eL374|pBOOK|fCKY|zBOOK|m825|tDDC
|
100 |
1
|
|aLaughlin, Sara,|d1949-
|
245 |
14
|
|aThe quality library :|ba guide to staff-driven improvement, better efficiency, and happier customers /|cSara Laughlin and Ray W. Wilson.
|
260 |
|
|aChicago :|bAmerican Library Association ;|aBangkok, Thailand :|biGroup Press,|c2008.
|
300 |
|
|axiv, 144 p. :|bill. ;|c28 cm.
|
504 |
|
|aIncludes bibliographical references (p. 137-139) and index.
|
505 |
0
|
|aThe continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
|
650 |
0
|
|aLibrary administration|zUnited States.
|
650 |
0
|
|aTotal quality management|zUnited States.
|
650 |
0
|
|aLibrary planning|zUnited States.
|
650 |
0
|
|aCustomer services|zUnited States.
|
650 |
12
|
|aLibrary Administration|xmethods.
|
650 |
12
|
|aTotal Quality Management.
|
650 |
22
|
|aLibrary Services|xorganization & administration.
|
650 |
22
|
|aProgram Evaluation.
|
650 |
22
|
|aConsumer Satisfaction.
|
700 |
1
|
|aWilson, Ray W.
|
809 |
|
|d025.1|eL374|tDDC|pBOOK
|
856 |
41
|
|3Table of contents only|uhttp://www.loc.gov/catdir/toc/ecip0723/2007030710.html
|