|aKnowledge management :|bbuilding a competitive advantage in higher education /|cAndreea M. Serban, Jing Luan, editors.
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|aSan Francisco, Calif :|bJossey-Bass,|cc2002.
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|a115 p. :|bill., charts ;|c23 cm.
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|aNew directions for institutional research,|x0271-0579 ;|vno. 113.
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|a"Spring 2002."
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|aIncludes bibliographical references and index.
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|aOverview of knowledge managment / Andreea M. Serban, Jing Luan -- Data mining and its applications in higher education / Jing Luan -- Building portals for higher education / Richard A. Pickett, William B. Hamre -- Customer relationship management / Michael Fayerman -- Organizational learning and the case for knowledge-based systems / Lisa A. Petrides -- Technologies, products, and models supporting knowledge management / Jing Luan, Andreea M. Serban -- Knowledge management : the "fifth face" of institutional research / Andreea M. Serban.